54 lines
2.1 KiB
Python
54 lines
2.1 KiB
Python
from backend.repository.db_init import Base
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from sqlalchemy.orm import Mapped, mapped_column
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from sqlalchemy import DateTime, func, String, ForeignKey
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from datetime import datetime
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class Customer(Base):
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__tablename__ = 'customers'
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customer_id:Mapped[int] = mapped_column(primary_key=True, autoincrement=True)
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name:Mapped[str] = mapped_column(String(50), nullable=False)
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phone:Mapped[str] = mapped_column(String(20), nullable=False)
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def __str__(self):
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return f"<Customer id={self.customer_id} name={self.name} phone = {self.phone}]"
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# 상담기록 저장
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class CallHistory(Base):
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__tablename__ = 'call_history'
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call_id:Mapped[int] = mapped_column(primary_key=True, autoincrement=True)
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customer_id:Mapped[int] = mapped_column(ForeignKey('customers.customer_id'), nullable=False)
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transcript:Mapped[str]
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summary:Mapped[str]
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category:Mapped[str] = mapped_column(String(50))
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sentiment:Mapped[str] = mapped_column(String(20))
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customer_issue:Mapped[str]
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resolution:Mapped[str]
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# created_at:Mapped[datetime] = mapped_column(server_default=func.now(), nullable=False)
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created_at:Mapped[datetime] = mapped_column(default=datetime.now, nullable=False)
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# 상담 평가 저장
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class CallEvaluation(Base):
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__tablename__ = 'call_evaluation'
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evaluation_id: Mapped[int] = mapped_column(primary_key=True, autoincrement=True)
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call_id: Mapped[int] = mapped_column(ForeignKey('call_history.call_id'))
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# 평가 기준
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# 고객 신원 확인
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identity_verification:Mapped[bool] = mapped_column(default=False)
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identity_verification_reason:Mapped[str]
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# 공감 표현
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empathy:Mapped[bool] = mapped_column(default=False)
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empathy_reason:Mapped[str]
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# 문제 해결
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issue_resolution:Mapped[bool] = mapped_column(default=False)
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issue_resolution_reason:Mapped[str]
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# 설문 조사 안내
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survey_guidance:Mapped[bool] = mapped_column(default=False)
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survey_guidance_reason:Mapped[str]
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score:Mapped[int]
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created_at:Mapped[datetime] = mapped_column(default=datetime.now, nullable=False)
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