1. sqlalchemy CRUD 예제 실습

2. callcenter 프로젝트 제작중

project/CALLCENTER_APP/backend/services/call_service.py

@@ -0,0 +1,72 @@
+from backend.ai.llm import hugging_llm
+from langchain_core.prompts import ChatPromptTemplate
+from backend.prompts.all_prompt import SUMMARY_SYSTEM_PROMPT
+from backend.repository.models import CallHistory
+from backend.schemas.summary_schema import CallSummary, CallCreate
+from sqlalchemy.orm import Session
+
+from backend.schemas.summary_schema import CallRequest
+
+# LLM transcript 요약 시키기
+def summary_call(transcript: str):
+
+    summary_prompt = ChatPromptTemplate.from_messages(
+        [
+            ("system", SUMMARY_SYSTEM_PROMPT),
+            ("human", "상담내용\n{transcript}"),
+        ]
+    )
+
+    structured_llm = hugging_llm.with_structured_output(CallSummary)
+    summary_chain = summary_prompt | structured_llm
+
+    result = summary_chain.invoke({"transcript" : transcript})
+    return result
+
+def save_call_history(db, data):
+    """상담 저장"""
+    history = CallHistory(
+        customer_id = data.customer_id,
+        transcript = data.transcript,
+        summary = data.summary,
+        category = data.category,
+        sentiment = data.sentiment,
+        customer_issue = data.customer_issue,
+        resolution = data.resolution
+    )
+
+    db.add(history)
+    db.commit()
+    db.refresh(history)
+
+    return history
+
+def evaluate_call():
+    """상담  평가"""
+
+    pass
+
+def save_call_evaluation():
+    """상담 평가 내용 저장"""
+
+    pass
+
+def create_call_history(req: CallRequest, db:Session):
+    # 요약
+    # CallSummary
+    summary = summary_call(req.transcript)
+    print("summary",summary)
+    # 데이터베이스 저장용 객체
+    call_data = CallCreate(
+        customer_id = req.customer_id,
+        transcript = req.transcript,
+        summary = summary.summary,
+        category = summary.category,
+        sentiment = summary.sentiment,
+        customer_issue = summary.customer_issue,
+        resolution = summary.resolution
+    )
+
+    return save_call_history(db = db, data = call_data)
+
+