callcenter 프로젝트 완료

- 상담 기록 분석 및 요약
- 상담 기록 db 저장
- 상담 평가
- 상담 평가 db 저장

project/CALLCENTER_APP/backend/services/evalu_service.py

@@ -0,0 +1,23 @@
+from sqlalchemy.orm import Session
+from backend.repository.models import CallEvaluation
+from backend.schemas.evaluation_schema import EvaluationResponse
+
+
+# 질의 응답
+def get_call_evaluation(call_id:int, db:Session):
+    # DB 검색 - call_id와 일치하는 정보 추출
+    if call_id:
+        evaluation = db.query(CallEvaluation).filter(CallEvaluation.call_id == call_id).first()
+
+    return EvaluationResponse(
+        identity_verification=evaluation.identity_verification,
+        identity_verification_reason=evaluation.identity_verification_reason,
+        empathy=evaluation.empathy,
+        empathy_reason=evaluation.empathy_reason,
+        issue_resolution=evaluation.issue_resolution,
+        issue_resolution_reason=evaluation.issue_resolution_reason,
+        survey_guidance=evaluation.survey_guidance,
+        survey_guidance_reason=evaluation.survey_guidance_reason,
+        score=evaluation.score,
+        created_at=evaluation.created_at,
+    )