callcenter 프로젝트 완료

- 상담 기록 분석 및 요약
- 상담 기록 db 저장
- 상담 평가
- 상담 평가 db 저장

project/CALLCENTER_APP/backend/schemas/summary_schema.py

@@ -25,4 +25,15 @@ class CallCreate(BaseModel):
     category: str
     sentiment: str
     customer_issue: str
-    resolution: str
+    resolution: str
+
+# 평가 스키마
+class CallEvaluationResponse(BaseModel):
+    identity_verification:bool
+    identity_verification_reason:str
+    empathy:bool
+    empathy_reason:str
+    issue_resolution:bool
+    issue_resolution_reason:str
+    survey_guidance:bool
+    survey_guidance_reason:str