callcenter 프로젝트 완료

- 상담 기록 분석 및 요약
- 상담 기록 db 저장
- 상담 평가
- 상담 평가 db 저장

project/CALLCENTER_APP/backend/schemas/assistant_schema.py

@@ -0,0 +1,8 @@
+from pydantic import BaseModel
+
+class AssistantRequest(BaseModel):
+    customer_id: int
+    question: str
+
+class AssistantResponse(BaseModel):
+    answer: str

project/CALLCENTER_APP/backend/schemas/evaluation_schema.py

@@ -0,0 +1,14 @@
+from pydantic import BaseModel
+from datetime import datetime
+
+class EvaluationResponse(BaseModel):
+    identity_verification:bool
+    identity_verification_reason:str
+    empathy:bool
+    empathy_reason:str
+    issue_resolution:bool
+    issue_resolution_reason:str
+    survey_guidance:bool
+    survey_guidance_reason:str
+    score: int
+    created_at: datetime

project/CALLCENTER_APP/backend/schemas/summary_schema.py

@@ -25,4 +25,15 @@ class CallCreate(BaseModel):
     category: str
     sentiment: str
     customer_issue: str
-    resolution: str
+    resolution: str
+
+# 평가 스키마
+class CallEvaluationResponse(BaseModel):
+    identity_verification:bool
+    identity_verification_reason:str
+    empathy:bool
+    empathy_reason:str
+    issue_resolution:bool
+    issue_resolution_reason:str
+    survey_guidance:bool
+    survey_guidance_reason:str